Cookie Policy
This policy explains how we use cookies and similar technologies on our website.
Manage Your Cookie Preferences
You can customize which cookies we use at any time
1. What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.
2. How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
- Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They are on by default and you can switch them off in cookie settings.
- Functionality Cookies: These cookies enable the website to remember choices you make (such as your user name or language) and provide enhanced features.
- Marketing Cookies: These cookies are used to measure which adverts bring people to Carhealth and to display ads that are relevant to the individual user. They are on by default and you can switch them off in cookie settings.
3. Types of Cookies We Use
Session Cookies: These are temporary cookies that expire when you close your browser. They help us remember what you've done on previous pages within the same browsing session.
Persistent Cookies: These cookies remain on your device for a set period or until you delete them. They help us remember your preferences and settings when you return to our website.
4. Third-Party Cookies & Services
We use third-party services that may set cookies on your device. Below is a detailed list of all third-party services, what data they collect, and how we use them:
| Service | Purpose | Category | Data Collected |
|---|---|---|---|
| Google Analytics | Understand user behavior and improve website performance | Analytics | Page views, session duration, device type, anonymized IP |
| Microsoft Clarity | Session recordings and heatmaps to improve user experience | Analytics | Mouse movements, clicks, scroll depth, device info (PII automatically masked) |
| Stripe | Secure payment processing for vehicle history reports | Necessary | Payment information, transaction details (encrypted) |
Important: Analytics and marketing cookies are switched on by default when you arrive, so Google Analytics, Google Ads measurement and Microsoft Clarity start working straight away. You can switch either category off at any time using the Cookie Settings button above, and we will remember that choice on future visits. Microsoft Clarity never records the pages that show a paid report.
5. Managing Cookies
You can control and manage cookies in various ways. Please note that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.
Most browsers allow you to:
- See what cookies you have and delete them on an individual basis
- Block third-party cookies
- Block cookies from particular sites
- Block all cookies from being set
- Delete all cookies when you close your browser
6. Cookie Consent
When you first visit our website we show a notice explaining that we use cookies. Analytics and marketing cookies are already active at that point, and the notice lets you accept them or open Customise to switch off the categories you do not want. Strictly necessary cookies cannot be switched off because the site does not work without them. You can change your cookie preferences at any time by accessing our cookie settings, and switching a category off stops the relevant services immediately.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business operations. Please check this page regularly to stay informed about our use of cookies.
8. Contact Us
If you have any questions about our use of cookies, please contact us at contact@carhealth.co.uk